Monday, February 24, 2014

Internet Explorer 10 Crashes when working on SharePoint 2010

Problem Description

Sorry "Internet explorer has stopped working" window appears and only option is to choose Close program.

Cause

The issue described in the ticket looks more of like a compatibility issue of IE, Office and SharePoint 2010.

Fix

This is what I did to fix this:
1) Close all Microsoft Office applications
2) Browse to C:\Program Files\Microsoft Office\Office14
3) Rename the file NAME.DLL to NAME.DLL.old

4) Go to Control Panel -> Programs and Features -> Right click Microsoft Office Professional Plus 2013 uninstall programs -> Change -> Repair -> Continue

1 comment:

  1. Thank you. This solution worked for me. I validated it by renaming the name.dll and visiting SharePoint again. All the presence tags for Lync were gone and the page did not crash. This is certainly caused by Lync/SharePoint/Office.

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